The supply and sale of clothing and accessories on the www.nosecrets.com website are governed by the following General Conditions of Sale.
The goods purchased on the www.nosecrets.com website are produced, sold and marked by trade marks owned by No NO SECRETS SRL, with registered office in Milano (MI), Via Della Spiga,1 VAT Reg. No. IT03275440133, Share Capital 30,000.00 EUR fully paid up. (hereinafter ” NO SECRETS ” or the “Vendor”)
1. CONCLUSION OF THE SALES CONTRACT
These general conditions of sale are an integral and essential part of the sales contract concluded with the customer. The order sent via the web by the customer implies the full knowledge of these General Conditions of Sale as well as their full acceptance. If the customer does not agree with one or more terms of these General Conditions of Sale, he/she shall abstain from making purchases on www.nosecrets.com (the “Website”).
To proceed with the purchase of one or more products on the Website, the customer shall first of all register on the Website, in compliance with the applicable provisions concerning the protection of personal data, providing NO SECRETS with all the data required to allow the latter to process the orders received.
To conclude the purchase contract with the vendor, the customer shall send NO SECRETS his/her order in compliance with the procedure referred to on the Website. By sending the order via the web, the customer undertakes to pay the price indicated therein.
When the customer places an order, he/she will receive an e-mail from NO SECRETS containing the order confirmation and a summary of the order: the e-mail shall in any case not constitute the automatic acceptance of the order.
NO SECRETS reserves the right to refuse orders from customers with which there is an outstanding dispute about payment for a previous order.
2. SALES PRICES
All the prices of the products displayed and indicated on the Website are inclusive of VAT and all other applicable sales taxes.
Where foreseen, the cost of shipping and transport will be clearly indicated and displayed prior to completing the order.
3. METHODS OF DELIVERY
NO SECRETS will do everything in its power to process the orders within 7 working days and in any case no later than 30 days from the day following that on which the customer submitted the order.
The customer shall, on receipt, check the conformity of the goods delivered with the order placed; only after having checked the goods, and without prejudice to the right of withdrawal laid down in point 7 below, the customer shall sign the delivery receipt. In completing the personal detail sheet in the registration procedures, required for the execution of this contract and all relative correspondence, the customer authorizes NO SECRETS to notify his/her personal data (address, phone number) to the couriers and/or shipping companies used to deliver the purchased goods, in order to allow their delivery.
4. PAYMENT METHODS
To pay the price of the goods and relative shipping and delivery charges, where foreseen, the customer may use one of the methods indicated in the order form.
NO SECRETS shall not be liable for any disservice caused by force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding or similar events which wholly or partly impede the performance of the contract within the agreed time.
NO SECRETS shall not be liable to any party or third parties concerning damage, losses or costs incurred due to the non-performance of the contract for the above-listed reasons, and the customer shall have the right to receive only the refund of the price paid.
Equally, NO SECRETS shall not be liable for the fraudulent or unlawful use by third parties of credit cards, checks or other means of payment used to pay for the purchased products. NO SECRETS WORLD does not have access to the customer’s credit card number at any time in the purchasing procedure, as the number is transmitted directly to the manager of the banking services.
The essential characteristics of the products are presented on the Website in each product data sheet. The images and colors of the products on sale may however vary, due to the effect of the Internet browser and/or monitor used.
6. OBLIGATIONS OF THE CUSTOMER
It is strictly forbidden for minors to place orders on the Website.
The data entered when purchasing must exclusively be the user’s actual personal data and not that of third parties, or invented data. NO SECRETS reserves the right to prosecute all breaches and abuse, in the interests of and to protect all consumers.
The customer shall hold NO SECRETS harmless of all liability deriving from the issue of incorrect tax documents due to errors in the data provided by the customer, who shall remain the only party responsible for the correct input of data.
7. RIGHT OF WITHDRAWAL OR REFUND
The customer may exercise the right of withdrawal and return the goods received, without any penalties, in compliance with the terms and methods indicated below.
The customer may request to return goods directly sanding an email to firstname.lastname@example.org indicating the item code that intends to make for return. Then you can send the pack with its own carrier at: NO SECRETS c/o Iris 2002 – Vi Enrico Fermi 38 – 20029 Turbigo (MI) – Italia.
Goods must be returned intact, unwashed, undamaged and bearing their label; it is not possible to reimburse customers for goods that are returned incomplete, ruined, damaged, showing signs of wear or dirty.
The goods the customer wishes to return must be delivered to the shipping agent within fourteen (14) days, starting from the date of purchase.
On return of the goods, the Vendor shall check their conformity with the terms and conditions laid down in this paragraph.
If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, NO SECRETS shall refund the customer any amounts received for the purchase of the goods.
Whatever methods of payment used by the customer, the Vendor shall arrange for the refund in the shortest possible time and in any case within fourteen (14) days from the date on which the Vendor was informed of the exercise of the right of withdrawal, having checked the conformity of the withdrawal procedure and the returned goods.
8. APPLICABLE LAW AND JURISDICTION
All disputes over the application, performance, interpretation or breach of the purchase contracts concluded on the website www.nosecrets.store are governed by Italian law; where not explicitly laid down therein, these general conditions shall refer to the provisions of the Italian Civil Code and Italian Legislative Decree (D.Lgs.) 205/06 (“Consumer Code”). Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Any disputes between the parties concerning this contract shall be referred to the courts in the place of domicile of the consumer; all other disputes shall be referred to the exclusive jurisdiction of the courts of Varese.
In case of disputes between the Seller and the customer arising from the General Terms and Conditions of Sale, please note that the European Commission provides a platform for the alternative out-of-court settlement of the same, which can be accessed on the website http://ec.europa.eu/odr.
9. AMENDMENTS AND UPDATES
NO SECRETS reserves the right to alter this Website, its policies and these General Conditions of Sale at any time, in order to offer new products and services, or to comply with legal or regulatory provisions. Customers accessing the Website and submitting an order shall comply with the policies and terms of the General Conditions of Sale in force at the time of placing the order, unless such amendments have retroactive effect pursuant to the applicable law (in this case, they may also apply to orders the customer has placed previously). Should any of the provisions of these Conditions of Sale be deemed invalid or void or for any reason inapplicable, the condition shall not prejudice the validity and effectiveness of all other provisions.