The customer may exercise the right of withdrawal and return the goods received, without any penalties, in compliance with the terms and methods indicated below.
The customer may request to return goods directly sanding an email to firstname.lastname@example.org indicating the item code that intends to make and the reason for return. Then you can send the pack with its own carrier at: No Secrets c/o Iris 2002 – Vi Enrico Fermi 38 – 20029 Turbigo (MI) – Italia.
Goods must be returned intact, unwashed, undamaged and bearing their label; it is not possible to reimburse customers for goods that are returned incomplete, ruined, damaged, showing signs of wear or dirty.
The goods the customer wishes to return must be delivered to the shipping agent within fourteen (14) days, starting from the date of purchase.
On return of the goods, the Vendor shall check their conformity with the terms and conditions laid down in this paragraph.
If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, NO SECRETS shall refund the customer any amounts received for the purchase of the goods.