In accordance with the terms quoted below, Customer is entitled to terminate the contract and return the Products received without penalties.
Customer can terminate his/her contract under article 52 of the Italian Consumer Code within fourteen (14) calendar days as of the day in which Customer or a third subject indicated by Customer and other than the carrier receives the Products and acquires their material possession.
Customer can send a return request by e-mail to the address: firstname.lastname@example.org. In his/her e-mail Customer must indicate the code of the Product(s) that intends to return. Afterwards, Customer can return the Product(s) by his/her own carrier to the following address:
No Secrets Srl at (c/o) Iris 2002 – Via Enrico Fermi 38 – 20029 Turbigo (MILAN) – ITALY.
The Product(s) shall be returned intact, unwashed, undamaged and with the related label/tag; otherwise, Product(s) will not be repaid. Product(s) to be returned must be given to the carrier within fourteen (14) calendar days as of the related original delivery.
After returning the Product(s), Seller will verify their compliance with the terms and conditions quoted herein. If the right of termination is exercised in accordance with them, No Secrets Srl will repay Customer the amounts already credited for the purchase of the Product(s). Upon correct exercise of the right of termination and check of the Product(s) returned, Seller will repay the amount of the Product(s) purchased as soon as possible and, in any case, within fourteen (14) days as of the date in which Seller acknowledged the Customer’s request of termination.
If Customer receives a Product other than the one ordered, Customer can return it within the same range of time provided for the exercise of the right of termination above specified.